SciTech.lk is an online bookstore providing science and technology books for Advanced Level (A/L) students.
We carefully check and pack every order. However, in rare cases, a mistake may happen. This policy explains how returns, refunds, and store credits are handled in a simple and fair way.

1. When Can I Request a Return or Refund?

You may request a return, replacement, or refund only if:

• You received a wrong book, or
• The book was damaged during delivery

🕒 Please contact us within 48 hours of receiving your parcel.

2. Book Condition Requirements

To be eligible for a return:

• The book must be unused
• No writing, highlighting, torn pages, or damage
• The book must be in the same condition as received
• Proof of purchase (invoice / order number) is required 
 

3. When Returns or Refunds Are NOT Accepted

We cannot accept returns or refunds if:

• You ordered the wrong book by mistake
• You changed your mind after delivery
• The book is used or damaged after delivery
• The request is made after 48 hours
• The book was purchased during a sale or special discount

Because these are academic books, used copies cannot be accepted.

4. Delivery Methods & Important Notes

We deliver using:

• Cash on Delivery (COD)
• Sri Lanka Post
• Courier services
• Local Pickup

🔹 For Local Pickup, please check the books before leaving
🔹 For courier or postal deliveries, outer package damage is acceptable, but book damage or wrong items are fully covered

5. Return Shipping Cost & Store Credit

• If the return is due to our mistake (wrong or damaged book),
👉 SciTech.lk will cover the return shipping cost
• Instead of refunding this amount to a bank account, the shipping cost will be given as store credit to your SciTech.lk account
• This store credit:
o Can be used for any future purchase
o Does not expire
o Is automatically applied at checkout
 

6. Change of Mind During Order Processing (Pre-Paid Orders Only)

If you have already paid online and request to remove one or more books while the order is still being processed (before shipping):

• The value of the removed book(s) may be converted to store credit
• Cash refunds are not guaranteed for such changes
• This applies only to pre-paid orders, not COD orders

This allows flexibility while keeping order processing smooth and fair.

7. How to Request a Return, Refund, or Store Credit

Please email sales@scitech.lk within 48 hours, including:

• Order number
• Clear photos of the book(s) received
• Photo of the invoice or delivery label

Our team will review your request and respond within 2–3 working days.

8. Refund Method & Time

🔹 Online Card Payments

• Approved refunds will be sent directly back to the same card used for payment
• Processing time depends on your bank
• Usually takes 5–10 working days

🔹 Cash on Delivery (COD) Orders

• Refunds will be provided as:
o Store credit, or
o Bank transfer, based on agreement

🔹 Store Credit Usage

• Used automatically at checkout
• Can be combined with other payments
• Cannot be exchanged for cash
 

9. Replacements

If we sent a wrong or damaged book, we will:

• Replace it with the correct book, or
• Issue a refund if the book is unavailable
 

10. Our Promise to Students

SciTech.lk exists to support A/L students, teachers, and science learners.
We always aim to be transparent, practical, and student-friendly in resolving any issue.

If you are unsure about a book before ordering, please contact us — we are happy to guide you 😊

📧 Need help?
Contact us at sales@scitech.lk