Last updated: 26 January 2026

SciTech.lk (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, why we collect it, and how we use and protect it when you use our website or place an order.

1) What Information We Collect

When you browse our site or place an order, we may collect:

A. Order & contact details

• Name
• Phone number
• Email address
• Delivery address / pickup preference
• Items you ordered and order notes

B. Payment-related details

• Payment method (PayHere / Bank Transfer / COD / Pay at Shop)
• Payment confirmation details (e.g., transaction reference)
⚠️ We do not store your full card number. Card payments are handled securely by the payment gateway.

C. Delivery-related details

• Courier/Post tracking and dispatch information
• Delivery confirmation status

D. Website usage data

• Pages visited, device/browser info, and general site analytics
• Cookies (small files used to make the site work properly and improve experience)

2) Why We Collect This Information

We collect and use your data to:

• Process and deliver your orders
• Confirm COD orders and prevent delivery problems
• Provide customer support
• Send order updates (email/SMS/WhatsApp where applicable)
• Improve the website and shopping experience
• Prevent fraud and misuse (e.g., repeated COD rejections without valid reason)

3) How We Communicate With You

We may contact you by:

• Email or phone call
• SMS / WhatsApp (especially for COD confirmation, delivery coordination, or urgent order clarifications)

4) Who We Share Your Data With

We only share what is necessary to complete your order, such as:

• Payment gateway (PayHere) to process online payments
• Delivery partners (Sri Lanka Post / courier services / PickMe Flash) to deliver your parcel
• Service providers that help us run the website (hosting, security, analytics)

We do not sell your personal information to third parties.

5) COD Risk Control (Important)

To reduce delivery losses and keep prices fair for students:

• We may keep records of delivery outcomes (e.g., successful deliveries, repeated COD rejections)
• For high-risk situations, we may request COD confirmation or a delivery deposit
• COD may be restricted for phone numbers/addresses with repeated unreasonable doorstep rejections

6) Cookies

SciTech.lk uses cookies to:

• Keep items in your cart
• Remember preferences
• Improve site performance and analytics

You can disable cookies in your browser, but some site features may not work properly.

7) Data Security

We take reasonable steps to protect your information using:

• Secure website access (SSL)
• Limited access to order data
• Trusted payment and delivery partners

No online system is 100% secure, but we work hard to protect your data.

8) How Long We Keep Your Data

We keep personal data only as long as needed for:

• Order processing and customer support
• Accounting/recordkeeping
• Handling disputes, refunds, store credit, and delivery issues

9) Your Choices

You can:

• Ask us to correct your information
• Request deletion of your account data where possible (some records must be kept for legal/accounting reasons)
• Opt out of promotional messages (if any)

10) Contact Us

If you have any privacy questions, contact:
📧 sales@scitech.lk
📍 SciTech Bookshop, No:126B, B5, High Level Road, Nugegoda 10250, Sri Lanka